Q: How do I order online?
A : Select product(s) you want to buy and Add to Cart. Click Checkout to place an order when you are done selecting items of purchase. After placing order, a proforma invoice for Cost and Freight is generated which you can print; a copy is sent to you by email. You can pay through your Nigeria ATM/Debit Cards powered by Interswitch.
Q. Transit Time ?
A: Orders within Lagos are delivered within a day after payment confirmation, while areas outside Lagos are delivered within 2-4 working days by courier.
Q. Must I Register before I can buy goods on ojabiz.com?
A : Yes.
Q. How do manufacturers and vendors contact ojabiz.com's purchasing team?
A: If your company would like to introduce its products to ojabiz.com, email us at: purchase@ojabiz.com
Q. Does ojabiz.com offer any product technical support or advice?
A: ojabiz.com does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products work.
Q. Does ojabiz.com have a walk-in store where I can physically pick-up my merchandise?
A: We do not have a store. All orders are placed online and shipped via FedEx.
Q. Does ojabiz.com accept phone, fax, email or snail mail orders?
A: All ordering, pricing, stocks and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only. Q. I didn't see an order confirmation page. Was my order submitted successfully?
A : If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Contact our Technical Service Department at 08035645648 to make sure your order was received.
Q.I think I may have inadvertently placed a duplicate order. What should I do now?
A: Call ojabiz.com customer service immediately at 01- 7646662,
01-5540408. We will void the order for you as long as it has not yet been invoiced or shipped.
Q. After I submit an order with ojabiz.com, how will I be advised of the order's progress?
A: ojabiz.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
Q. Can I add, change or remove items from my order after it has been submitted?
A: No.
Once an order is submitted it can only be amended by calling ojabiz.com customer service immediately on 01- 7646662,
01-5540408. Once an order is shipped, the order cannot be voided.
Q. Can I reactivate an order that has been voided /cancelled?
A: No, you'll have to re-order online. Q. Is the ojabiz.com website secure? What security features are in place to safeguard my information?
A : Security is a top priority at ojabiz.com. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.
Q. I am experiencing trouble with the shopping cart. What can I do?
A: Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled
NOTE: In some cases, the cookies on your computer may become corrupted, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
Q. I can't view or login to the ojabiz website. What can I do?
A: If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable Javascript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
Q. What should I do if an item is missing from my order?
A: First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Ojabiz.com Customer Service at 08053173225 if you're unable to locate an item.
Q. Does Ojabiz.com ship internationally?
A: Ojabiz.com does not currently ship internationally; we only deliver to locations within Nigeria.
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